Effective Date: 25 February 2026

At Nanny Tag, we aim to provide quality uniforms and a smooth shopping experience. This Refund Policy outlines the general guidelines regarding returns, exchanges, and refunds for purchases made through our website within the United Arab Emirates (UAE).

Please review this policy carefully before placing an order.

1. Eligibility for Returns

Products may be eligible for return or exchange subject to the following conditions:

  • Items must be unused and in original condition
  • Items must be returned with original packaging and tags (if applicable)
  • Proof of purchase must be provided

Specific return eligibility timeframes and detailed conditions may be updated from time to time.

2. Non-Returnable Items

Certain items may not be eligible for return or exchange, including but not limited to:

  • Items that have been worn, washed, or altered
  • Damaged items due to misuse
  • Custom or specially ordered products (if applicable)

Further clarification may be provided in future updates.

3. Return Process

To initiate a return request, customers must contact us using the details provided below.

Return instructions, including approval confirmation and shipping guidance, will be shared after reviewing the request.

Customers are responsible for ensuring returned items are properly packaged.

4. Refund Processing

If a return is approved:

  • Refunds may be processed using the original payment method, store credit, or another agreed method.
  • Processing timelines may vary depending on payment providers and banks.

Final refund eligibility and timelines may be updated as operational policies are confirmed.

5. Shipping Costs

Shipping charges, if applicable, may not be refundable unless the return is due to:

  • A defective item
  • An incorrect product sent by us

Return shipping responsibilities may be clarified further in future updates.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us promptly with:

  • Order number
  • Clear photos of the item
  • Description of the issue

We will review the matter and provide a suitable resolution.

7. Policy Updates

Nanny Tag reserves the right to update or modify this Refund Policy at any time. The most recent version will always be available on our website.

8. Contact Us

For return or refund inquiries:

  • Email: [Insert Email]
  • Phone: [Insert Phone Number]
  • Location: United Arab Emirates